EXQUISITE - EXCELLENT -EXEMPLARY
PROFESSIONAL - PLANNED - PERFECT
Frequently Asked Questions
Q:What is your return policy?
A:Only faulty or miss-spelled items will be accepted back and full credit given.
Q:Do you combine shipping?
A:Yes, the product page shows a chart for postage and packing.
Q:Can you print more letters in a line than those shown on your website?
A:Yes it is possible, this can still depend on the colour of foil required if different from listing. Normally 20 - 25 letters inc spaces,and punctuation however with smaller fonts more letters can be squeezed in. We can also use wider foil in certain colours. However please ask before buying as web purchases have limits. We will normally get back to you within 24 hours.
Q:Can you print a different name on each pencil?
A:No, the pricing is for a run of pencils. The whole operation is manual with metal letters and hot plates. It is the changing of set up that takes the time and money. So if you want to pay around £4 GBP for each pencil , fine, if not the listing is for a run of same name we believe is fair.
Q:Do you ship internationally? (Please note: Our shopping cart is only programmed for UK destinations)
A:Yes, We can quote for Royal Mail Airmail which is usually around £3.00 GBP Europe and £3.50 GBP World Zones 1 & 2 which includes USA / Canada. This would be for 12 to 50 pencils in a small packet.
Q:How long do they take as some firms quote 6 weeks?
A:We try and get the printing & posting done within 7 days, most times quicker than this. This does mean we post within 7 days, but delivery still depends on the Royal Mail
Q:Can you do larger runs of pencils?
A:Yes, Depending on the stock availability We can do runs for Business, Schools, Charities or parties of most items. Please email sales@wenameit.co.uk for further details.
Q:Can you print Gaelic or other worldwide character styles?
A:Due to the system used being manual the simple answer is NO. There are no computer laser printers in this process, purely manual labour and hot metal letterpress. See our Ebay page to see how we print your pencils.
Q:Can you print anything other than pencils?
A:We can do Key Rings but not pens or cases at present. Please email for further details. Some items may incur a delay and a one off set up charge (approx £17 for magnesium plate) in addition to the item price.
Q:Can you print in lowercase as it says CAPITALS only?
A:Yes we can on bulk orders, however we have found that some letters like g and y having a tail can drop off the line of the pencil making them look like an o or an a. Remember capitals also work on email and web addresses.
